Senior Technology/Digital Transformation Consultant
Website Cause Craft Consulting
We are looking for a mid-career-level consultant (in-house staff role) to join our small, skilled, highly collaborative team of OD consultants helping our wonderful nonprofit and NGO clients. We seek someone who:
Has significant experience at the intersection of fundraising, marketing, communications, advocacy, and/or digital;
Has led or been an active participant in a major Technology change initiative, such as a team realignment, reorganization, work redistribution, or process definition project;
Understands the staffing, roles, and functions of Digital, Fundraising or Communications departments
Has been involved with digital transformation projects and processes in a nonprofit context (either as a vendor/consultant or in-house) such as CRM conversions, Online Marketing or Fundraising tool migrations, or other large-scale supporter-engagement tech initiatives;
Has broad exposure to how nonprofit organizations can work and function effectively; and
Brings an empathic, ethnographic approach to helping organizations plan and achieve thoughtful, achievable change.
Grounded in experience with Digital Transformation initiatives, the ideal candidate is equal parts consultant, coach, and hand-holder, comfortable both planning and strategizing what’s needed and also standing alongside the client in the trenches, supporting them as they implement change. This person cares as much about efficiency, governance, and process improvements as they do about healthy, sustainable nonprofit cultures and the well-being of nonprofit staff. They are comfortable serving as the lead consultant with a client, but are also thrilled to collaborate with other smart experts and associate consultants on complex, multi-part client initiatives. And they are highly experienced with the real, messy, sometimes-conflicting dynamics of complex human organizations, and are motivated by the chance to make meaningful contributions to some of the world’s most important causes. The candidate must be located in or willing to work in the US Eastern time zone, with occasionally earlier hours to accommodate our international clients and staff.
Responsibilities
Leading Engagements
Lead complex client projects such as digital transformations, organizational assessments, process and workflow designs, and team development/restructuring initiatives, working collaboratively with other principal and junior consultants.
Build trust and rapport with client teams, from senior executives to middle managers and individual contributors.
Diagnose thorny client problems and issues and help clients gain perspective on their unique needs and challenges.
Think conceptually and pragmatically at multiple levels of granularity: the forest and the trees, but also the leaves.
Exercise strong, proactive project management skills and best practices. (Although this is not a project management role, we promise and deliver accountability to our clients in terms of schedules, budgets, and quality.)
Mapping Change
Work in partnership with clients to offer industry perspective, propose possible solutions, and design a clear path to desired outcomes.
Help clients to visualize the intended change and design a clear implementation approach, including change roadmaps, change management approaches, and communication plans.
Facilitation & Speaking
Facilitate both remote and in-person collaborative meetings, working sessions, stakeholder interviews, visioning exercises, planning activities, team-building sessions, and roadmapping sessions.
Speak at webinars, conferences, and industry events, translating abstract concepts like organizational development and capacity-building into real, tangible terms that organizations can use.
Writing & Deliverable Creation
Create a variety of deliverables both written and visual to identify findings and document solutions, including business cases, findings and recommendations reports, vision summaries, proposals, and scopes of work.
Communicate ideas in ways that empower clients to imagine, understand, and internalize the necessary change and path to get there.
Coaching
Serve as a formal or informal coach to individual client leaders, creating a safe space for them to process ideas, prepare for, and undertake broader organizational and professional change.
Help to mentor, coach, train and grow junior consultants into OD professionals. (This is not a management position, but there is potential for it to develop into one.)
Requirements
10-15+ years of directly relevant professional experience in any or all of the below:
In-house leadership at a nonprofit or NGO;
In client consultation, either independently or as part of an agency/firm, with direct responsibility for nonprofit/NGO client relationships, both as a primary consultant and as part of a team; and/or
In-house work at a company involved in engagement technology (CRM, online fundraising and marketing tools) and overseeing digital transformation.
Deep expertise in one or more of the following areas: nonprofit fundraising, marketing, digital transformation, advocacy, or communications
Broad, nuanced understanding of the structure, needs, practices, and culture of the social sector at large, informed by multiple, diverse experience working with or within a variety of nonprofit organizations and causes
Expert writing, presentation, and facilitation skills in a variety of contexts: client deliverables and meetings plus marketing, thought leadership, and sales
Comfortable working directly with a range of staff from executive leadership to individual contributors in a variety of roles (e.g. strategy, supporter engagement, tech/IT, operations, analytics, and others)
A commitment to and passion for equity, diversity, and inclusion
Flexible, adaptable thinking and an ability to pivot as a situation shifts
Demonstrated ability to build trust and lasting relationships with clients, colleagues, and partners with compassion and care
A hands-on, can-do attitude with strong motivation to learn new skills and grow (We are a small, self-starting firm with a tiny team. We take the approach that no client task is beneath us, and every activity is an opportunity to learn.)
The ability to travel occasionally to client meetings, conferences, and working sessions
US Eastern time zone with ability to work occasional early morning hours
Full description here:
Salary: $120,000+ commensurate with experience