Product Manager
Website vot_er_org Vot-ER
Nonpartisan voter registration tools for healthcare providers
Job Title: Product Manager
Department: Operations
Reports to: Chief of Staff
Effective Date: 01/02/2024
Classification: Full Time Term: Permanent
Job Summary:
The Product Manager is responsible for overseeing and providing guidance to teams regarding Vot-ER tools, training resources, and technology. The role involves managing order fulfillment, digital training, and customer support. They will maintain connections with partners, pilot new tools, and manage tech upgrades. Additionally, the role includes collaborating with Vot-ER’s Data Associate on research and data tasks.
Supervisory Responsibilities:
Interview, train, and supervise 2-3 interns and a Healthcare Engagement Associate within the department
Manage external contractors and vendors related to the department
Oversee the daily workflow of the department
Duties/Responsibilities:
Collaborate with Field Organizing and Partnerships teams to increase the usage of Vot-ER tools via digital training and other digital outreach
Oversee the design and day-to-day distribution of Vot-ER’s physical and digital tools
Provide rapid customer service for healthcare professionals and organizations engaging with our work.
Support the team on bespoke solutions for partners
Design and execute simple yet effective systems for auditing Vot-ER tools and digital work
Cultivate a system and set of advisors for maintaining Vot-ER’s civic technology infrastructure
Consult on decisions about badge ordering, Customer Relationship Management (CRM) tools, email systems, and other Vot-ER technology
Collaborate with Operations to create and manage internal and external dashboards
Create & maintain a bridge to Operations, Partnerships, and Field Organizing Development, and Communications, particularly related to the following…
Build data collection systems that make it easier to regularly pull data & answer key questions about our work
Pilot new/adaptive tools
Utilize tools to track for specific initiatives
Required Skills/Abilities:
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Demonstrate commitment to racial equity and inclusion
Demonstrate ability to work collaboratively to gain trust and give respect to others through honesty, integrity, kindness, empathy, and authenticity
Acute attention to detail and demonstrated ability to prioritize time to meet deadlines for multiple projects
Drive to seek what can be improved and offer ways to fix any potential roadblocks
Comfort admitting what you don’t know and recognizing that feedback is part of the learning process
Preferred Skills/Abilities:
● Proficient with Zapier, Figma, and Metabase
Education and Experience:
● High school diploma or equivalent
● Experience in a health or democracy centered space
● Experience learning new technology and working with data
Compensation Range: $60,000 – $65,000 depending on experience
Physical Requirements:
Prolonged periods of sitting or standing at a desk and working at a computer
Ability to lift a minimum of 20 pounds
Other Requirements:
Ability to travel a minimum of twice per year
This is a remote, full-time role. Vot-ER offers a flexible, remote work environment. We have core working hours of 12 pm to 5 pm eastern time, Monday through Friday. During those hours, all employees are expected to be available for meetings and collaboration. Outside of those core hours, each employee sets their own schedule, while recognizing that due to the collaborative nature of the Vot-ER work and mission, employees will often arrange meetings outside of core Vot-ER hours.
Vot-ER offers:
4 weeks paid vacation
100% coverage for your medical, dental and vision insurance
A week off during Thanksgiving and Christmas
401(k) with generous matching
At Vot-ER, the health and safety of our employees and the community is our top priority. In response to the COVID-19 pandemic, we require all staff to be vaccinated. Staff requesting a medical or religious accommodation can reach out to [email protected].